Terms of Service

1. About these terms

Vedential is a project and portfolio management service provided by Vedential Pty Ltd (ABN 93 701 875 783) ("we", "us"). By creating an account or using Vedential you agree to these terms on your own behalf and, if you use it for an organisation, on that organisation's behalf — and you confirm you are authorised to accept these terms for that organisation. Vedential is a business tool, intended for use by organisations and their members.

2. Plans and trials

Every new organisation starts on a free trial with full Business-level features — no payment details required. If the trial ends without a paid plan, the workspace becomes read-only: you can always sign in, read your data and export it; we never delete your content for non-payment (deletion happens only when an account is closed — see section 6). The service will keep evolving; we will give you reasonable notice before any change that materially reduces functionality you rely on. Nothing in this section limits your rights under the Australian Consumer Law (see section 11).

Plan limits and fair use. Each plan includes the programs, projects, seats and document storage shown on our pricing page when you subscribe; the service enforces those limits, and when you reach one you can upgrade or remove content — nothing is deleted. AI features are included in the plans that list them and are subject to reasonable daily use limits per workspace, so that one organisation cannot exhaust capacity shared by all; the current limits are published in the in-app guide, and we may adjust them with notice. Where a plan says “unlimited”, it means no fixed cap for ordinary use of the service by your organisation’s people; it does not permit automated bulk access, using the service as a general file store, or use that materially exceeds what a workspace of your size would reasonably generate. If use of that kind affects the service, we will contact you first and may limit it while we agree a fair outcome.

3. Fees, billing and payment

• Pricing. Paid plans are priced per paid seat per month, at the prices and seat minimums shown on our pricing page when you subscribe. A paid seat is anyone who can change something in your workspace: admins, project managers and contributors, and also a viewer who has been given edit access to a project. People who can only view are free. Prices are in Australian dollars and exclude GST — GST and any other applicable taxes are added at checkout.
• Payment. Payments are handled by a PCI-compliant payment provider; your card details never touch our servers. Your subscription renews at the end of each billing period — monthly or annually, whichever you chose — until you cancel.
• Seats. Your subscription quantity follows your paid-seat count: adding or removing people who can edit — including by giving or removing a person's edit access to a project — adjusts it, prorated under our payment provider's standard proration.
• Cancelling. You can cancel at any time through the billing portal; cancellation takes effect at the end of the current billing period. We don't refund partial periods, except where the Australian Consumer Law or another law requires a remedy — those rights are never excluded.
• Failed payments. If a payment fails we retry and allow a grace period. If it remains unpaid, the workspace becomes read-only as described in section 2 — your data is never deleted for non-payment.
• Price changes. We will give you at least 30 days' notice of any price increase, which takes effect from your next billing cycle after the notice period.

4. Your account

• Keep your sign-in credentials secure and tell us promptly about any unauthorised access.
• Provide accurate account information (we use your verified email for invitations and organisation joining).
• Your organisation's administrators control who can access your organisation's workspace and at what role.

5. Acceptable use

You must not use Vedential to:

• break the law, infringe anyone's rights, or store content you don't have the right to store;
• probe, disable or circumvent security or access controls, or access another organisation's data;
• resell or provide the service to third parties as your own, or use it to build a competing product;
• send spam or upload malicious code.

6. Your content and data

Your data stays yours. You (and your organisation) own the content you put into Vedential — programs, projects, tasks, registers, documents and everything else. You grant us the limited licence needed to host, process, back up and display that content to the people your organisation authorises, which is what operating the service requires and nothing more. You can export your data at any time using the built-in CSV/Excel export. If your organisation's account is closed, we delete its content from live systems within 30 days (backups cycle out on a schedule after that).

Confidentiality. We treat the content you put into Vedential as confidential. We use it only to provide and support the service, we do not disclose it to anyone except the service providers who help us operate the service (each bound by confidentiality obligations) or where the law requires it, and our own people access it only when needed to support you or keep the service secure. This obligation continues after your account is closed. It does not cover information that is already public, that we already lawfully held, or that you ask us to share.

AI features. Vedential’s AI features are optional and run only when a person in your organisation chooses to use one. They send the AI provider only the information needed for that request, and only information that person is already permitted to see. We do not use your content to train AI models, and our AI provider is contractually barred from doing so. AI output is a draft: it can be incomplete or wrong, nothing it produces is saved to your workspace until a person in your organisation reviews and accepts it, and your organisation remains responsible for the decisions it makes using it. Nothing in this paragraph limits your rights under the Australian Consumer Law (see section 11).

7. Privacy

Our Privacy Policy explains what personal information we collect and how we handle it. It forms part of these terms.

8. Our intellectual property

We own Vedential — the software, design, branding and documentation. Vedential™ is a trade mark of Vedential Pty Ltd. These terms don't transfer any of that to you; they give you the right to use the service while your account is active. If you send us feedback or suggestions, we may use them without restriction or obligation.

9. Third-party services

Vedential runs on reputable third-party cloud infrastructure (hosting, database, email delivery and payment processing). Where those providers process your data, they do so under contract as service providers to us; see the Privacy Policy.

10. Availability

We work to keep Vedential available and we schedule maintenance thoughtfully, but the service is provided without a general uptime commitment; any service-level commitment we agree for an Enterprise customer is set out in that customer's agreement. If something breaks, tell us at support@vedential.com and we'll be honest about what happened.

11. Consumer guarantees and liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot be excluded. Where we are permitted to limit our liability, then to that extent: (a) our total liability to you in connection with the service is limited to the amount you paid us for it in the 12 months before the claim (or A$100 if you have paid nothing, for example on a free trial); (b) neither of us is liable to the other for indirect or consequential loss; and (c) where a consumer guarantee applies but liability may be limited, our liability is limited to re-supplying the service. You are responsible for the content you store and for maintaining your own copies of anything critical (the export tools exist for this).

12. Suspension and ending your account

You can stop using Vedential and close your account at any time. We may suspend or close an account for a material breach of these terms; we will give you notice and an opportunity to respond, except where acting immediately is necessary to protect the service or other users. If we discontinue the service, we will give you at least 30 days' notice so you can export your data.

13. Changes to these terms

We may update these terms as the service evolves. For material changes we will give you at least 14 days' notice by email or in-app notice before they take effect. If you don't agree with a change, close your account before it takes effect; continuing to use the service after that date means you accept the updated terms.

14. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of that state (and the courts able to hear appeals from them) have jurisdiction.

15. Contact

Questions about these terms: support@vedential.com.